Delete your account
You can delete your BiteHopper account at any time, from the app, on the web or by email.
Effective November 1, 2026. Last updated October 19, 2026.
In the app
- BiteHopper (customers): open Profile, tap Delete account and confirm.
- BiteHopper for Vendors: open Settings, tap Delete account and confirm.
On the web
Sign in at app.bitehopper.com/account with the same email, Google or Apple account, choose Delete account and confirm.
By email
Email hello@bitehopper.com from the address on your account and ask us to delete it.
What is deleted
Your name, email address and phone number, your devices and their notification settings, your pickup notes, the text of your reviews and your help messages. Signing in again later starts a new, empty account.
What is kept
Records of orders and payments, and the commission records for them, for as long as tax and accounting laws require, usually seven years, as our Privacy Policy explains.
When you can’t delete yet
- While a truck is still preparing one of your orders: wait until it is picked up or cancelled.
- If you are the only owner of a truck or business: add another owner, or email us and we’ll help you close it.